Frequently Asked Questions

  1. Apply for a new service: fixed line, broadband, TV, mobile
  2. Upgrade my existing service
  3. Buy a Smartphone
  4. Pay my Telecom bill
  5. Report an issue

shop.myt.mu is for everyone: existing Telecom customers, new customers, businesses…

  1. It’s safe & quick. Shop safely from your home.
  2. Shop anytime. We’ll get in touch with you as soon as we can to assist you.
  3. Transact on a secure platform.
  4. No need to have a credit or debit card to shop – just add it to your monthly Telecom bill.
  5. Choose your preferred time to pick up your purchase in a Telecom Shop.
  6. Avoid queuing up thanks to our fast track counter for pickup of your smartphone in a Telecom Shop & request our staff to configure your phone.
Mobile
  1. Smartphones of various brands.
  2. The latest Smartwatch.
  3. A SIM card (prepaid or postpaid).
  4. A fixed corded/cordless telephone.
Home
  1. Upgrade TV & Broadband package to enjoy more speed and volume.
  2. Buy TV packs for more entertainment.
  3. Subscribe to Dual-Room to watch TV channels on 2 TV.
  4. Get a Wi-Fi extender to expand home Wi-Fi coverage.
Business
  1. SMEs can subscribe to our Business Boost service.
  2. Companies can get more productive with cloud services by subscribing to Microsoft 365.
  1. Select your service or product you want.
  2. Click on “Add to Cart”.
  3. Check Out – Fill in your personal details & choose your payment method (where applicable).

Once this is done, we will contact you to complete your request.

  1. Service subscription will be added to your monthly Telecom bill.
  2. Products below Rs 5,000 VAT inclusive may be purchased via my.t money.
  3. Smartphones may be purchased using a credit card or debit card.
  4. You may also wish to pay for your smartphone on your fixed line on a monthly instalment. Note: You should own the fixed line to be able to do so.

Yes, home delivery service is available for Smartphone purchase.

Please note that you can only pick up at the Telecom shop which you have selected during your online order. Consult our opening hours here.

You will receive an email confirming your order.

For installation of your fixed/broadband line, we will call you to book an appointment.

As for your smartphone purchase, we will call or SMS you as soon it is ready to be collected at your chosen Telecom shop.

You will be informed of the progress of your order via SMS, email or phone. Should you wish to have an update on your order, you may call us on 8902.  Be sure to have your order number at hand.

You can buy several products from a product line (my.t home, my.t business or my.t mobile) but you cannot choose products from different product lines at the same time. If you wish to buy a Smartphone and a TV pack, you will have to buy the products separately.

Add Fixed Line Transfer to your cart and checkout.

  1. Fill in your details and place the order.
  2. We will call you to confirm the transfer of your services, communicate the exact transfer fees to you (based on your current services) and book an appointment accordingly to re-install your services at the new location.
  3. Should you have any further queries, call us on 8902. We will be happy to assist you.

Yes, you can subscribe/buy for someone else provided that you have authorisation from the applicant and can provide all the required official documents.

Call us on 8902. We will help you to the best of our ability.

The time at which you’ll be charged for your order will depend on the payment method you selected at checkout.

  • If you have chosen my.t money or credit card, payment will be taken immediately, and you will receive an email confirming that your order has been successful.
  • If you’ve selected Pay via Mauritius Telecom bill, you will be charged in your next Mauritius Telecom bill.

Call us on 8902. We will help you to the best of our ability.

If you’re not receiving any email/SMS from us, follow the steps below:

  • Check your junk mail: Your email software may be marking our emails as junk mail. To stop this from happening, please add <no-reply-digitalsales@telecom.mu> to your email address book.
  • Check whether your email/SMS notifications are switched on: If you’re shopping from your mobile, it’s worth checking to see if you’re opted into receiving push notifications from us.
  • Check your email address: Make sure you typed in the correct email address when you shopped with us.
  • Contact us on 8902: If after this you’re still having trouble, contact our team giving as much details as you can about the issue and we will try our best to help.

If you’re having trouble with the website we’d suggest you try the following:

  • Delete your cookies: You may need to delete your cookies. On most internet browsers you can delete your cookies using ‘Tools’ or ‘History’.
  • Restart your browser: Once you’ve cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.

•       Update your operating system: We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc.

Not for the time being. Visit us on shop.myt.mu for your purchase and subscription request.

Mauritius Telecom has put in place its best endeavours to provide its customers with a continuous service during this unprecedented time. We will stay mobilised and will keep accompanying and supporting you to the best of our ability. Among the various measures set up, shop.myt.mu has been specifically designed to allow you to order for a service or purchase a device from the safety of your home. We hope you make the most of the platform and help us ensure the safety of all during these times.

Also, all precautionary measures have been implemented in Telecom Shops – temperature screening, special funnels, hand sanitizers & social distancing.

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